Welcome to BuyPushchairs.com’s FAQ section! We’ve compiled answers to the most common questions about our premium baby products, shipping policies, and customer service. As a trusted retailer of CYBEX, Joie, and Done by Deer products, we’re committed to making your parenting journey smoother.

Product Questions

What brands do you carry?
We specialize in premium baby gear from trusted brands including CYBEX, Joie, and Done by Deer. Our selection focuses on quality, safety, and innovative designs that busy parents love.
What types of products do you offer?
Our product range includes:
  • Pushchairs and strollers
  • Car seats and travel systems
  • Baby baths and bathing accessories
  • Air purifiers for nurseries
  • Rest and sleep solutions
  • Trolleys and accessories
Are your products safe for my baby?
Absolutely! All our products meet or exceed international safety standards. We carefully select items from manufacturers with outstanding safety records and rigorous testing procedures.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries (excluding some remote areas in Asia and other regions). Our UK-based team processes all orders with care before they’re dispatched globally.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, with delivery in 10-15 days after dispatch. Includes full tracking and insurance.
Free Shipping: For orders over £50 via EMS, with delivery in 15-25 days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a notification email when your order ships with tracking information (for standard shipments).
Will I need to sign for my delivery?
Yes, all our packages require a signature upon delivery to ensure your baby products reach you safely and securely.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, simply contact our customer care team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect all your payment information. We don’t store sensitive payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Customer Service

How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our UK-based team operates Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters are at:
38 Notte St, Plymouth, GB PL7T 2FB
United Kingdom
Need more help? We’re always happy to assist busy parents with their baby gear needs. Don’t hesitate to reach out to our customer care team with any additional questions.

Happy parenting,
The BuyPushchairs.com Team