Privacy Policy

1. Introduction

At BuyPushchairs.com (“we”, “us”, or “our”), we understand that parents value privacy and security when shopping for their little ones. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of premium baby products from CYBEX, Joie, and Done by Deer.

We are committed to protecting your personal data in compliance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. Information We Collect

To provide our secure shopping experience for busy parents, we collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely via our PCI-compliant payment processors), PayPal email
• Order Details: Products purchased, order history, preferences
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Communication Data: Emails, live chat transcripts, customer service inquiries

3. How We Use Your Information

We use your data to provide a smooth, stress-free shopping experience:

• Process and fulfill your orders for premium baby products
• Provide secure payment processing with Visa, MasterCard, JCB, and PayPal
• Communicate order confirmations, shipping updates, and customer support
• Improve our website functionality and product offerings
• Prevent fraud and enhance security measures
• Send marketing communications (only with your consent)
• Comply with legal obligations

4. Data Sharing and Disclosure

We value your trust and only share data when necessary:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your orders worldwide
• Service Providers: IT support, marketing agencies (under strict confidentiality)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal data to third parties.

5. Data Storage and Security

We implement robust security measures to protect your family’s data:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Secure servers with restricted access
• Regular security audits and monitoring
• Data retention only as long as necessary

While we implement these measures, no internet transmission is 100% secure. We encourage parents to use strong passwords and monitor account activity.

6. Your Rights

As a valued customer, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to data processing
• Withdraw consent for marketing communications
• Request data portability
• Lodge complaints with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: For site functionality and secure checkout
• Performance Cookies: To improve website performance
• Analytics Cookies: To understand customer preferences
• Marketing Cookies: For personalized ads (with consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. International Data Transfers

As we ship worldwide (excluding some regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws and use appropriate safeguards.

9. Children’s Privacy

While we sell children’s products, our website is not directed at children under 16. We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website with the effective date.

11. Contact Us

For privacy-related questions or concerns: