At BuyPushchairs.com, we understand that parents need flexibility when shopping for their little ones. While we strive to provide detailed product information to help you make the perfect choice, we also offer a straightforward returns process if your purchase doesn’t meet your expectations.

Our Returns Promise

We accept returns within 15 days of delivery for most items in their original, unused condition with all tags and packaging intact. Your satisfaction is our priority, and we aim to make the process as stress-free as possible for busy parents.

Important Exceptions

For hygiene and safety reasons, we cannot accept returns on:

  • Car seats that have been removed from their original packaging
  • Any baby rest and sleep products where hygiene seals have been broken
  • Personalized or custom-ordered items

Simple Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear BuyPushchairs.com Team, I would like to request a return for my recent order (#[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specific product if applicable)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all accessories. Include the RMA number clearly on the package. Ship to:

BuyPushchairs.com Returns
38 Notte St
Plymouth, GB PL7T 2FB

Step 4: Processing Your Return

Once received, we’ll inspect your return within 3-5 business days. You’ll receive email confirmation when your refund or exchange is processed.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. In your return request, specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll receive shipping confirmation for your new item

If the exchange item is of higher value, we’ll invoice you for the difference. For lower-value items, we’ll refund the difference.

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in GBP and may be subject to currency fluctuations

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage or incorrect item
  3. We’ll arrange a replacement or refund at no additional cost to you

Questions?

Our customer service team is here to help Monday-Friday, 9:00 AM to 5:00 PM GMT:

Email: [email protected]
Phone: [Your Customer Service Number]

We appreciate your trust in BuyPushchairs.com for your family’s needs and aim to make every aspect of your shopping experience as smooth as possible.