At BuyPushchairs.com, we understand that parents need convenience and peace of mind when shopping for their little ones. Our Shipping & Returns policy is designed with busy families in mind, offering straightforward processes and clear timelines.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods

Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes full tracking

Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Basic tracking included

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International customers are responsible for any customs duties or taxes imposed by their country.

Returns & Exchanges

Our hassle-free returns policy gives you 15 days from delivery to return most items in their original condition. Your satisfaction is our priority.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Car seats removed from original packaging
  • Baby rest and sleep products with broken hygiene seals
  • Personalized or custom-ordered items

Simple 4-Step Return Process

Step 1: Initiate Your Return

Email [email protected] within 15 days with:

  • Your order number
  • Item(s) to return
  • Reason for return
  • Preferred resolution (refund/exchange)

Sample Email:

Subject: Return Request – Order #[Your Order Number]

Dear BuyPushchairs.com Team,

I would like to request a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if applicable)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days. Do not send items without this authorization.

Step 3: Package and Ship Your Return

Securely package items in original packaging with all accessories. Clearly mark the RMA number on the package and send to:

BuyPushchairs.com Returns
38 Notte St
Plymouth, GB PL7T 2FB

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

We inspect returns within 3-5 business days of receipt. You’ll receive email confirmation when your refund or exchange is processed.

Refund Information

  • Approved refunds processed within 5 business days after inspection
  • Original shipping fees are non-refundable
  • Refund method:
    • Credit/Debit Cards: 3-10 business days to appear on your statement
    • PayPal: Typically within 24 hours
  • International refunds issued in GBP (may be subject to currency fluctuations)

Exchange Process

  • Follow standard return process
  • Specify replacement item in your return request
  • We process exchanges after receiving your return
  • You’ll receive shipping confirmation for your new item
  • Price differences will be refunded or invoiced as needed

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the issue
  3. We’ll arrange a replacement or refund at no cost to you

Need Help?

Our customer service team is happy to assist Monday-Friday, 9:00 AM to 5:00 PM GMT:

Thank you for choosing BuyPushchairs.com for your family’s needs. We’re committed to making every aspect of your shopping experience as smooth as possible.